Return & Refund Policy
Return & Refund Policy
At MyFurryLove, we want every customer and furry friend to be happy with their purchase 🐾💖
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
- Items must be unused and in original packaging
- Proof of purchase is required
- Items damaged by misuse are not eligible
Refunds
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized products
- Final sale items
- Pet hygiene products after opening
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.